10 best intranet software platforms on the market now

Top 10 best intranet software platforms on the market now

Today's 10 best intranet software platforms with comparisons and reviews. Discover which intranet is right for your employees and organisation.

   Minute Read     Intranet Internal Comms

Top 10 best intranet software platforms on the market now
Table of Contents

    Choosing the best intranet software can feel overwhelming. Thankfully, once you know what you're looking for and why you're looking for it, your decision becomes that little bit easier. It's all about understanding your needs and how an intranet can help you achieve your goals. Every intranet vendor brings different strengths and limitations, so clarity on your goals is essential. And today, those goals have never been more important. Employee communication has evolved rapidly, workforces are more distributed than ever and digital noise is at an all-time high. In fact 74% of employees in organisations feel they’re missing out on company news because internal communication is either non-existent or executed poorly. When communication breaks down, so does the effectiveness of day to day operations. This in turn, then affects the bottom line. Disengagement is costly, reduced productivity costs UK workforces £50-70 billion a year

    Eventually, most organisations reach a point where information becomes scattered, culture starts to fragment, and employees waste valuable time searching for what they need. For many businesses, that tipping point appears at around 200 employees, when complexity scales faster than communication. This is the moment an intranet stops being a nice-to-have and becomes essential, or as some teams describe it, “the moment chaos becomes a project.”

    This guide is designed to bring clarity to that moment. It provides a clear, structured, and honest comparison of the top 10 intranet software platforms, helping you identify the solution that best fits your needs and giving you the insight to tackle your internal comms chaos with confidence.

    Let’s start with the basics and then we'll jump into the most practical intranet buying guide you’ll read this year.

    What does the best intranet software offer?

    The best intranet software acts as a central digital workplace where employees access communication, knowledge, updates, and essential tools. It provides one connected space that keeps people informed, aligned, and engaged with their organisation.

    Most top tier intranets typically include:

    A strong intranet makes the employee experience easier, clearer and more connected.

    Best intranet software 2025

    How do you know you need an intranet?

    Most organisations outgrow a mixture of email, Teams, Slack, WhatsApp, noticeboards and file shares long before they realise it. Common signs include:

    1. Communication is scattered across too many channels

    Important information gets buried or ignored.

    2. Frontline or remote workers feel disconnected

    Different groups get different messages, creating inconsistency.

    3. People ask for documents and policies constantly

    Information isn’t centralised or easy to find.

    4. Culture feels fragmented

    Teams operate in silos and connection suffers.

    5. You can’t measure communication effectiveness

    Without analytics, you’re guessing what’s working.

    6. You have more than 200 employees

    If more than one of these resonates, you're ready for an intranet and the ranking below will help you choose the right one.

    Best intranet software: quick overview 

    This ranking reflects a synthesis of publicly available vendor data, common market positioning, and broadly accepted industry observations.

    Rank Platform Best For Org Size Fit Price Level Key Strength Key Limitation
    10 Happeo Google-centred companies 100–5,000 $$ Very fast deployment Governance not enterprise-deep
    9 Haiilo Advocacy-driven organisations 200–10,000 $$ Multi-channel comms + analytics Light knowledge management
    8 MangoApps Cost-conscious orgs 50–5,000 $ Broad all-in-one toolkit Feature depth is inconsistent
    7 Igloo Structured, process-heavy teams 200–5,000 $$ Strong modular architecture Older UX compared to competitors
    6 Interact Policy-heavy industries 500–20,000 $$$ Excellent search, governance & compliance Not the strongest for engagement
    5 Workvivo Culture-first organisations 200–20,000 $$–$$$ Superb social & mobile experience Limited structured content tools
    4 Staffbase Frontline communication 500–50,000 $$$ Best-in-class branded mobile apps Thin knowledge management
    3 LumApps Global Google enterprises 1,000–100,000 $$$$ Personalisation + multilingual strength Less aligned to Microsoft ecosystems
    2 Unily Large global enterprises 1,000–200,000 $$$$ Deep governance, structure & scalability Long deployment cycles
    1 Oak Engage 500+ employee organisations 500–20,000 $$ Balanced intranet + comms + engagement for enterprise businesses  More robust than needed for very small teams

    What Should You Look for in Intranet Software?

    Choosing intranet software is about finding a platform that makes communication clearer, access to information easier and the employee experience more connected. The strongest intranets are intuitive, mobile-friendly and designed to support every type of worker, from office-based to fully frontline.

    When evaluating options, organisations typically focus on usability, mobile access, integrations, governance, personalisation and analytics. A modern intranet should reduce noise, surface relevant content to the right people and integrate seamlessly with your existing digital ecosystem. For enterprise organisations, scalability and robust governance are critical to maintaining consistency as teams, locations and content grow.

    building your intranet business case template

    Intranet software pricing: what to expect

    Most intranet platforms use a subscription-based model priced per employee per month. Costs vary depending on required features, support, integration needs and organisational size. Enterprises often invest more due to complex structures, governance requirements and larger user numbers.

    Mid-sized organisations may look for more straightforward pricing with rapid implementation. Being clear about your needs and scaling expectations will help you choose the right package and avoid hidden costs later.
     

    Why this countdown exists 

    Once you realise you need an intranet, the next question becomes:

    “Which intranet is actually right for us?”

    This is where most organisations get stuck.

    Different intranets serve different needs:

    • Some excel with frontline workers

    • Some specialise in knowledge management

    • Some prioritise culture and engagement

    • Some are built for global enterprise complexity

    • Some are perfect for mid-sized organisations

    This countdown was created to help you match your challenges with the platform designed to solve them.

                                               
    The definitive top 10 intranet software platforms

    10. Happeo

    Intranet features overview | Happeo

    Overview
    Happeo is a social-style intranet built especially for Google Workspace users, it integrates with Google Drive, Gmail, etc. It’s marketed as a “digital home” for teams, emphasising speed, simplicity and social interactions. 

    G2 / review scores

    • In Happeo’s own blog they cite a G2 rating of 4.5 / 5 stars.

    • A G2 compare page lists some category scores: Ease of Use ~9.1, Quality of Support ~9.3 for Happeo in comparison with a competitor. 

    • They say, for example: “Happeo’s score of 8.5 for search functionality” in one comparison. 

    Pros

    • Tight integration with Google Workspace, which makes it especially appealing to organisations already invested in that ecosystem.

    • The social/home-style intranet experience appeals to teams looking for engagement and connection, rather than heavy enterprise structure.

    • Relatively quick to adopt because the UI and social feed type experience are familiar to users.

    • Strong support score (9.3 in one comparator) suggests good post-deployment service. 

    • They highlight case studies: e.g., in their blog they list customers like Doctolib, Decathlon, Randstad Sourceright. 

    Cons

    • Less strong on advanced personalisation, governance, and structure. In the comparison they were rated lower (8.5) for search compared with some enterprise-grade vendors

    • Integration beyond Google Workspace may not be as deep (they themselves state their strongest advantages are “within the Google ecosystem”).

    • If you have very complex communication structures, multi-language, heavy workflows or governance, Happeo may feel less suited than some of the heavier enterprise intranets.

    • The published scores show that while the product direction (~8.9) is good, it might lag the most advanced platforms in roadmap ambition. 

    Real-world case study
    In one of their case stories on their site (for example user ‘OneGoal & Happeo’ mentioned in their product page) they highlight how users were able to reduce time searching for documents via unified search, and increase adoption across the company. 

    Best fit
    Scale-ups or mid-sized organisations that are Google Workspace-centric, looking for a clean, fast, socially-centred intranet. Not ideal if you’re an enterprise with heavy governance, heavy structure, or multi-ecosystem (e.g., heavy Microsoft + non-Google) needs.


    9. Haiilo

    What Is Employee Intranet and How to Choose the Right Solution?

    Overview
    Haiilo combines internal communication with external advocacy: employees can share company-approved content on social platforms, servant to enhancing employer-brand, while also having intranet-style communications. 

    G2 / review scores

    • Rated 4.6 / 5 stars based on verified reviews on G2. 

    • From user reviews: many strong comments on ease of use, mobile first design, internal communication improvements. 

    • In some comparison metrics: unanimous high scores e.g., Content Scheduling ~9.8, Mobile Optimisation ~9.1. 

    Pros

    • Very strong on advocacy, social intranet, mobile-first experience: users consistently say it’s easy to share content, good for distributed / frontline workers.

    • Good for employer brand amplification: the ability for employees to push content externally adds value beyond just internal comms.

    • Strong mobile experience and good for global / distributed workforces (mobile-first, intuitive UI).

    • Simplified setup and ease of use emphasised by many reviewers.

    Cons

    • The intranet/deep structured content/knowledge-management side is less strong than platforms built purely for intranet/knowledge use-cases.

    • If heavy structured workflow, governance, complex taxonomy or global multilingual with deep customization is required, you may find limits.

    • Some feedback indicates limited depth in search, complex process-driven workflows.

    • Also the advocacy focus means tradeoffs: you might not get as robust an intranet backbone as a specialist would provide.

    Real-world case study
    On the Haiilo website they list brands such as DHL, L’Oréal, Google, KPMG as customers. They also emphasise reaching blue-collar or frontline workers via mobile. For example:

    “It’s very easy to share content … the ‘Mobile First’ design … makes it very easy even to reach the blue collar worker of your company.”

    Best fit
    Organisations where internal comms + employee advocacy + mobile reach (especially frontline) matter more than heavy intranet governance. For example marketing-driven companies, manufacturing/retail chains where brand and employee voices matter. Less ideal if you need heavy knowledge-management or very structured intranet workflows.


    8. MangoApps

    MangoApps Pricing | Employee Platform Plans & Costs | MangoApps

    Overview
    MangoApps is a broad all-in-one platform that includes intranet, collaboration tools, chat, tasks, training, a “suite” rather than a specialist single intranet component.

    G2 / review scores

    • On SoftwareAdvice: users say “This platform is really easy to use … works well with other tools”. 

    • Blog article cites a G2 score of 4.2 / 5 for MangoApps (for intranet portals) in a comparison list. 

    Pros

    • Because it covers many functionalities (intranet + chat + tasks + training) it offers a “one stop shop” which can simplify tool-sprawl.

    • Strong support/implementation feedback: e.g., one reviewer says: “The MangoApps team is one of the best support teams I have ever worked with.” 

    • Good for organisations seeking cost-effective, versatile solutions rather than picking many separate tools.

    • Good flexibility and customisation of widgets/pages etc.

    Cons

    • Because it tries to cover many areas, the depth in any one area (especially specialist intranet functionality) may be shallower than a dedicated strong intranet platform. One review:

    “The downside to having so many features is there are also so many things to learn and it can be overwhelming.” G2

    • Some users report login issues, search limitations, video calls lacking or integration limits. softwareadvice.com

    • If you are a large enterprise with very heavy intranet/governance/personalisations then you may find MangoApps lacks the refinement or scalability compared to specialist enterprise platforms.

    Real-world case study

    "There’s an absolute return on investment with MangoApps as our partner. We’ve been able to actualize our vision to make community participation and employee engagement happen."
    Team Health

    Best fit
    Organisations wanting a broad employee experience platform inclusive of intranet, chat, tasks, training,  especially mid-sized firms or companies with frontline/distributed workforce where having one platform is advantageous. Less ideal if you need a highly tailored, enterprise-grade intranet with deep governance, taxonomy, personalisation and extremely large scale.


    7. Igloo Software

    Igloo Intranet Consultants | Social Edge Consulting

    Overview
    Igloo is positioned as a modular intranet/knowledge-management platform that allows distributed ownership of spaces, workflows and structured content. It tends to appeal to organisations with departmental or distributed intranet ownership.

    G2 / review scores

    • Review snapshot: Ease of Use ~8.4 (vs SharePoint ~7.7) in one comparison.

    • From the “Pros and Cons” summary: users appreciate ease of setup, collaborative workspace, but criticise limited features, customisation complexity, higher cost.

    Pros

    • Strong centralised-management + distributed spaces model: departments can have their own portals/spaces, giving flexibility for disparate teams.

    • Good for knowledge management, structured content; one review says:

    • Strong search/file-management is noted in some comparisons: e.g., score 9.4 for search vs competitor. 

    Cons

    • Some reviews say the page layouts/customisation are limited; the search index needs improvement in their view. 

    • Setup ease and admin experience may lag newer platforms; for example the ease of setup score in one comparison was 7.5 for Igloo vs 8.6 for competitor. 

    • Price: some reviewers feel the cost is high relative to perceived feature set.

    • The user interface/mobile experience may feel less modern compared with newer intranet platforms.

    Best fit
    Organisations where structured content, departmental ownership, knowledge management are important; distributed ownership is needed; maybe less emphasis on highly socially-driven engagement or lightning-fast modern UI. If you need the latest in social or frontline mobile engagement, might look elsewhere.


    6. Interact Software

    10 signs it's time for a new intranet | Interact software

    Overview
    Interact is built for organisations with heavy policy, governance and compliance requirements. It emphasises content lifecycle management, workflows, intelligent search, structured content. It is less “social first” and more “structured intranet” oriented. 

    G2 / review scores

    • According to G2: Interact has a rating of 4.5 stars from verified reviews. 

    • In analyst commentary: “G2 identified Interact as a High Performer … Quality of support: 91 % ; Ease of use: 92 % ; Ease of administration: 85 %” (via blog) 

    Pros

    • Good in structured content, governance, search: e.g., the Interact blog emphasises enterprise search as “by far better than any other I have experienced” in one customer quote.

    • Useful for regulated industries: compliance, content approval/retirement workflows etc.

    • Adoption of professional services

    • Good admin/authoring capabilities compared to social-only tools.

    Cons

    • Because the focus is structure/governance, the platform may feel less dynamic or socially engaging than “social first” intranets.

    • Some reviews note that administrative workflows or setup may be more complex / hidden: one G2 review says “administrative workflows could use some improvement” and “many configuration options are hidden deep within the interface”. 

    • If your need is more frontline social mobile or culture-/community-first, it may feel rigid.

    • Implementation may require more time/resources compared to a lighter tool.

    Best fit
    Organisations with heavy governance/compliance needs (e.g., regulated industries, global deployments with multi-language, complex workflows). Less ideal if your primary objective is rapid adoption, high social engagement, or mobile-first frontline inclusion.


    5. Workvivo (by Zoom)

    Inside Workvivo's plans to take on Microsoft in the employee experience  space | TechCrunch

    Overview
    Workvivo is positioned as a culture- and engagement-first employee experience platform. It unifies internal communications, engagement, intranet-style features and measurement in one modern “employee app”.

    G2 / review scores

    • According to G2, Workvivo is described as “employee experience platform (EXP) that simplifies communication and increases engagement…” with many positive reviews.

    • In a comparison, one metric: “Workvivo’s Quality of Support is highly rated at 9.5 compared to Unily’s 8.7.”

    • Another: “Ease of Setup … Workvivo’s 9.5 … making it a user-friendly option.”

    Pros

    • Strong for boosting culture, connection and engagement: many users highlight how it helps feel more included, especially in remote/hybrid teams.

    • Good mobile experience, strong for frontline/distributed workers (per features list: onboarding/offboarding, knowledge management, announcements etc).

    • User support and ease of uptake (“Ease of Setup” high score).

    • Seamless in creating an “employee app” experience rather than just a static intranet.

    Cons

    • Because it emphasises engagement, social feed, culture etc, it may be less deep in structured content, heavy governance, complex workflows compared to specialist intranets.

    • Possibly priced higher (some commentary: “Easier to set up but more expensive” when compared with alternatives).

    • For organisations that need very heavy document governance, multi-language taxonomy, deep knowledge management, Workvivo might feel less “industrial strength” than specialist enterprise platforms.

    Best fit
    Organisations whose primary goal is engagement, belonging, connection, mobile/distributed workforce and culture-first. Great for enterprise wanting to give employees a “home app” for comms and community. Less ideal if your core need is heavy intranet structure, full knowledge management, version control, documented workflows.


    4. Staffbase

    How the Staffbase Intranet Strategy Aligns with Microsoft | Staffbase

    Overview
    Staffbase is an employee communications platform strong for large organisations and especially those with large frontline or non-desk-based workforces. It emphasises branded employee apps, push-communications, campaign tools, mobile access.

    G2 / review scores

    • On G2: Rated “average rating of 4.7/5 stars” according to their site.

    • Users say: “The intuitive interface… easy adoption… the customer support is outstanding.”

    • Pros & cons page: users mention strong usability, but some missing features.

    Pros

    • Very strong in deployment speed and ease of use: organisations praise how quickly they got up and running.

    • Excellent for mobile, frontline, distributed worker populations: helps bring non-desk workers into comms.

    • Support and onboarding praised: many users mention helpful CS/campaign teams.

    • Good for “communication first” use-cases: broadcasting, announcements, targeted campaigns.

    Cons

    • Less strong in collaboration, deep knowledge management, complex workflows: for example in comparison vs Unily, Staffbase scored lower in Task Management (~5.4 vs Unily’s ~9.8) per a G2 compare page.

    • Some features users expect from full intranets (e.g., advanced file management) may be missing. A user: “There are some features that we’d like that Staffbase doesn’t have, we’ve requested these …”

    • Might not be the best fit if your focus is structured knowledge, document governance, heavy process/intranet workflows.

    Best fit
    Enterprises or organisations with large frontline/non-desk worker populations, strong need for mobile/touch-ready communications, wanting to rapidly distribute messages and build engagement. Less ideal if your intranet demands heavy taxonomy, document workflows, governance or deep departmental knowledge hubs.


    3. LumApps

    10 Best Intranet Software in 2024

    Overview
    LumApps describes itself as a sophisticated employee experience platform with strong personalisation, communities, multilingual support and Google Workspace integration (also supports Microsoft 365). It’s used by global enterprises with more complex structures.

    G2 / review scores

    • G2 listing: Rated 4.3 out of 5 stars based on 92 verified reviews.

    • Pros page: Users say it excels in ease of use, integration and flexibility.

    Pros

    • Strong for global enterprises: multilingual support, segmentation, personalisation, intranet + experience platform scope.

    • Good integration with Google Workspace (and also Microsoft 365) so for organisations already in those ecosystems, strong fit.

    • Flexibility in content creation, good widgets, ability to roll out microsites, build internal communities. One user: “we were able to stand up a very usable digital employee experience in an amazingly short timeframe.”

    • Good search, metadata, content management.

    Cons

    • While good, some users say setup/customisation can be heavier than “lighter” tools: “setting up microsites can be cumbersome.”

    • Possibly less strong if you are purely in the Google ecosystem but also heavy Microsoft/other systems requiring very deep customisation—though they do support both.

    • As always with enterprise-grade tools: buyer beware of deployment cost/time/resource.

    Best fit
    Global or large enterprise organisations that have complex internal structures, multilingual/multi-region operations, large employee base, require strong intranet + employee experience functionality, want strong integration with Google or Microsoft ecosystems. Less ideal if you simple need a lightweight intranet, or your budget/time to deploy needs to be minimal.


    2. Unily

    Powerful, Flexible & Economic Retail Intranet Solutions From Unily

    Overview
    Unily is an enterprise-scale intranet platform built for global organisations with deep governance, sophisticated personalisation, analytics, multilingual capabilities and large-scale deployment. It is positioned as the heavy-duty platform when you have enterprise complexity.

    G2 / review scores

    • On G2: Rated 4.5 out of 5 stars (31 verified reviews).

    • In comparison pages: Unily shines with high scores: e.g., in one compare vs SharePoint: Ease of Use ~9.2 vs SharePoint ~7.7; News Feed ~9.8; etc.

    • Compare vs Staffbase: Unily scored ~9.8 for Task Management whereas Staffbase ~5.4.

    Pros

    • Very strong in governance, scaling, analytics, content control.

    • High customisation, strong widgets, enterprise capabilities: “You can control who has access to content, who can create it, and the permissions assigned to each role.”

    • Good for large global enterprises with complex intranet requirements: multilingual, multi-region, multi-division.

    • Rich in features for content management, workflows, large-scale deployments.

    Cons

    • Because of its scope/complexity, deployment time/resource may be high: implementing may require significant investment.

    • Might feel over-engineered for smaller organisations or those wanting a fast-go-live.

    • The interface or experience may not feel as “lightweight” or “social-first” as more engagement-focused tools: if your priority is culture/engagement vs structure/knowledge, you might find it heavy.

    Best fit
    Large, complex, global enterprises with substantial intranet/knowledge/communication/governance needs. Organisations with multiple regions, languages, complex division/department structures, heavy personalisation, analytics, workflows. Less ideal if you are a mid-sized business wanting rapid deployment or focusing primarily on engagement/social rather than structured content/governance.


    1. Oak Engage

    Intranet Design Examples - How to Get it Right - Oak Engage

    Oak Engage - Best intranet for enterprise organisations with 500+ employees

    Oak Engage is the clear winner among modern intranet and employee engagement platforms—not just because it earns outstanding user reviews, but because it delivers market-leading value at a far more affordable cost.

    With a 4.5/5 G2 rating, exceptional 97% Quality of Support, and 93% Meets Requirements scores in independent comparisons, Oak consistently matches—if not exceeds—the performance of heavyweight enterprise intranets that require significantly higher budgets and far longer deployment cycles.

     Customers highlight Oak’s simplicity, rapid adoption, and standout support, but what truly sets Oak apart is how it combines these strengths with a dramatically lower total cost of ownership, faster implementation, and quicker time-to-value. Oak provides the impact and capability of an enterprise-grade platform without the enterprise-grade price tag, making it the smartest, highest-value choice for organisations seeking real results without undue complexity.


    G2 / User Review Evidence

    Oak Engage maintains consistently strong sentiment on G2 with real, verified user feedback emphasising ease, support, customisation and overall experience.

    • 4.5/5 star average across verified G2 reviews

    • Independent comparisons show:

      • Quality of Support: 97%

      • Meets Requirements: 93%

      • Ease of Admin: ~93%

      • Ease of Use: ~90%

    • Users frequently describe Oak as “easy, simple and fun,” with standout praise for branding customisation and responsive support.


    Strengths

    Exceptionally user-friendly and intuitive

    Customers consistently praise Oak for being easy to use, quick to learn, and simple to manage—driving high adoption across frontline and desk-based teams.

    Outstanding support and customer success culture

    With support metrics approaching 97%, Oak’s success team is noted as a major differentiator, offering rapid response, proactive guidance, and dedicated account partnership.

    Strong branding and customisation

    Organisations value the ability to create a branded internal environment, tailor layouts, and build visually engaging experiences without heavy technical overhead.

    Balanced platform: engagement intranet

    Oak offers the ideal mix of communication tools, engagement features and structured intranet capability, giving organisations the best of both worlds without unnecessary complexity.

    Market-leading value and affordability

    Oak provides advanced intranet and engagement features at a significantly lower total cost than many enterprise vendors. Faster deployment, fewer resources required, and simpler admin contribute to exceptional long-term value.

    Faster time-to-value vs enterprise incumbents

    Where large intranet platforms often require months of configuration, Oak can be rolled out far faster, helping organisations see results quickly.

    Considerations

    While Oak is a leader in value, usability and support there some considerations to bear in mind:

    • Limited advanced layout flexibility – A few users would like more design/customisation options for pages beyond current templates.

    • Not positioned as a “heavyweight” enterprise behemoth – Organisations needing extremely deep custom workflows, fully bespoke governance structures or highly complex global configurations may look to the largest enterprise intranet suites.

    • Smaller volume of public reviews – Oak has fewer total G2 reviews than the biggest vendors, though the feedback quality and scores are consistently high.

    Best Fit

    Oak Engage is ideal for mid-sized to large organisations that want:

    • A modern, intuitive intranet and engagement experience

    • Fast rollout and high adoption

    • Strong branding/customisation

    • Exceptional customer support

    • High impact without the cost or complexity of enterprise intranets

    Oak’s combination of market-leading support, high satisfaction scores, simple management, and significantly stronger value-for-money makes it a standout winner. For organisations that prioritise usability, adoption, support and affordability, Oak Engage delivers a uniquely compelling proposition that outperforms many larger, more expensive alternatives, proving that “enterprise-grade” doesn’t need to mean “enterprise-priced.”

    Conclusion: choosing the best intranet for you

    Selecting the right intranet is ultimately about finding a platform that reflects the way your organisation communicates, collaborates and grows. Every business has different priorities, whether that is creating a central source of truth, improving the employee experience, supporting frontline teams or building a stronger culture.

    The platforms in this list each excel in different areas, which is why matching your challenges to the right solution is more important than following trends.

    For enterprise organisations with more than 200 employees, the need for clarity, personalisation and consistent reach becomes even more significant. This is where modern intranet platforms such as Oak Engage stand out, offering an experience that brings communication, knowledge and engagement into one integrated environment.

    Whatever platform you choose, the aim remains the same: creating a more connected, informed and supported workforce that can do its best work every day.


    Frequently Asked Questions

    1. What should an intranet include in 2025?

    A modern intranet should offer more than just pages and documents. At a minimum, it should include:

    • Targeted news and updates

    • Clear navigation and search

    • A centralised policy or document hub

    • Mobile access for frontline and remote workers

    • Personalised content based on role, team or location

    • Integrations with Microsoft 365, Google Workspace and HR systems

    • Engagement features such as comments, surveys or recognition

    • Analytics that show who is engaging and who is not

    If a platform can’t deliver these as standard, it won’t meet the expectations of a distributed workforce.


    2. Do we need an intranet if we already use Teams, Slack or email?

    Yes, because these tools solve different problems.

    • Teams/Slack = communication, chat and collaboration

    • Email = external communication and long-form updates

    • Intranet = structure, clarity, consistency and a single source of truth

    Most organisations use all of them together. The intranet is the backbone that brings everything into one place.


    3. How should we think about intranet cost?

    Intranet software costs vary widely based on organisation size and feature set.

    • For smaller organisations, expect a lower-tier subscription or licence cost with simpler features.

    • For mid-sized organisations, expect a broader feature set (personalisation, mobile, integrations) and accordingly higher costs.

    • For large enterprises, expect a premium cost reflecting global reach, advanced governance, analytics, multilingual support and large user counts.
      Also remember: lower upfront software cost can be offset by internal resource, customisation and maintenance costs—so total cost of ownership matters.


    4. How long does it take to launch an intranet?

    Launch timelines typically fall into these ranges:

    • Simple SaaS intranets: a few weeks

    • More fully-featured mid-sized intranets: a few months

    • Enterprise-grade or heavily customised intranets: six months or more
      Your timeline will depend heavily on content preparation, integrations, internal readiness and change management


    5. What makes an intranet platform “best” or top-tier?

     Top intranet software is more than just a file-share site. It will typically offer:

    • a modern, intuitive user experience (mobile & desktop) 

    • strong integration with your existing systems (HRIS, SSO, Microsoft 365/Google Workspace) 

    • deep capabilities for communication, knowledge capture, search and personalised content 

    • analytics to measure adoption and success, plus governance/customisation to scale

    • robust mobile/remote access if your workforce is hybrid or includes frontline workers

     


    6. What is the difference between an intranet and an employee app?

    • Intranet: a full digital workplace with navigation, knowledge, governance, personalisation and structured content.

    • Employee app: lightweight mobile communication with updates, notifications and simpler features.

    Many organisations use both. A strong intranet often includes an employee app as part of its mobile experience.

     

    Change the way you work. Empower your people

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    Josh Hummerston

    An internal communications and intranet expert, Josh offers strategic insights and practical guidance that help organisations improve engagement and connectivity.

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